Wednesday, March 14, 2012

Karnataka's mobile users are country's most dissatisfied

Wednesday, Mar 14, 2012, 14:57 IST | Place: Bangalore | Agency: DNA
As of January 2012, 34 lakh consumers in Karnataka have made mobile number portability requests.
Gayatri Kumar is disenchanted and annoyed. This homemaker from Rajajinagar had fallen for ‘extra talk time’ and ‘free roaming incoming’ sops that Tata Docomo had thrown her way last July. The solemn promises that the mobile service provider made went unkept. Her bills kept soaring despite her limited usage; and to make matters worse, whenever she stepped out of town, the network would die on her.
Ganesh Shankar is equally upset, only that in his case the service provider is BSNL. When the IT professional makes his weekend trips to the interiors, the calls from his colleagues ring clear. Network disturbances, however, leave him frustrated while in metros like Mumbai and Bangalore.
Kumar and Shankar are among millions of consumers in Karnataka who were so dissatisfied with their mobile connections that they opted for another service provider in the last one year. The state has received the maximum number of mobile number portability (MNP) requests in the country, according to a recent report of the Telecom Regulatory Authority of India (TRAI).

"It is more of a person trying to show his/her anger at a particular operator. The fact remains that there is nothing much to choose between operators in terms of quality of service" G Krishna Kumar

As of January 2012, 34 lakh consumers in Karnataka have made MNP requests. Though Delhi has the highest teledensity at about 23.8 crore, the number of MNP requests registered there (about 15 lakh) is far less than Karnataka, which has a teledensity of about 9.6 crore. Andhra Pradesh comes second in MNP requests with 30 lakh, followed by Gujarat.
The MNP facility was introduced across the country in January last year